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[Resolved] Views plugin erroneously reports no valid subscription in Plugins list

This thread is resolved. Here is a description of the problem and solution.

Problem:
Views plugin erroneously reports no valid subscription in Plugins list

Solution:
Updating the Views plugin to 2.6.3 did resolve the problem on the affected sites.

Relevant Documentation:

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 5 replies, has 2 voices.

Last updated by Jerry Hudgins 6 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#921458
ts_commercial.png
ts_plugins.png

The issue is essentially a duplicate of this one:

https://toolset.com/forums/topic/persists-you-must-have-a-valid-subscription-in-order-to-get-upgrades-or-support/

except that it remains unresolved for me.

Since the last set of Toolset updates, three of my four TS sites display the error shown in the attached image for the Views plugin in the Plugins list. Checking for updates on the commercial tab doesn't resolve it. Unregistering and re-entering the key doesn't resolve it. Generating and registering a new key doesn't resolve it. This is a Lifetime license, in case that makes any difference.

How can I resolve this?

#921541

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

It looks like this issue comes back - going to report this issue in front of our Devs again, Please hold on for further updates.

#921543

Thanks, Minesh. I look forward to your update.

#921728

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - I will get in touch with you as soon as I know more.

#923887

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - we have published new version from almost all Toolset plugins.

Could you please update ALL Toolset plugins to it's latest official released version and try to resolve your issue.

*** Please make a FULL BACKUP of your database and website.***
You can download latest Toolset plugins from your accounts page:
=> https://toolset.com/account/downloads/

#924322
ts_views_changelog.png
ts_views_description.png
ts_views_core_update.png

Updating the Views plugin to 2.6.3 did resolve the problem on the affected sites.

It appears possible that the problem was due to some confusion over the "Views Lite" plugin. Perhaps it, or possibly just some of its metadata, was pushed out to regular Views users with 2.6.1, when the error described started appearing. The attached images, all from the same system prior to the 2.6.3 update, suggest that the affected systems were confused over whether "Views" or "Views Lite" was installed.

In any case, the confusion seems to be over. Thanks for addressing this.