Persists: You must have a valid subscription in order to get upgrades or support

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 1.83 hours from now. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin, Views plugin

This topic contains 2 replies, has 2 voices.

Last updated by davidM-17 5 years, 10 months ago.

Assisted by: Shane.

Author

Posts

June 8, 2018 at 1:03 pm #911124

davidM-17

Today when I logged into some of the sites with Toolset installed I see the message "You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key."

When I go to the license page and click the check updates button it shows the sites as registered. I have tried:

1) un-registering and reentering the site key.
2) un-registering, deleting the site from the Toolset sites page, re-adding it to the Toolset sites page, and registering it again.
3) turning off all other plugins and reverting to the 2017 theme.
4) deactivating and reactivating Types and Views.

I noticed that when I deactivate only the Types plugin that the message goes away from the Views plugin on the plugins page.

I have seen this now on 3 or the 4 sites with Toolset installed. One site does not show the message. I have tried the above steps on a local dev site and an online site.

June 8, 2018 at 2:46 pm #911184

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for contacting our support forum.

Actually our team is aware of this issue and is currently working on resolving it.

Thanks,
Shane

June 16, 2018 at 11:14 am #914213

davidM-17

This looks like it has been fixed. Thanks.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.