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[Resolved] Views causing error with Fusion Builder

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 8 replies, has 3 voices.

Last updated by Shane 5 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#1285859
Screen Shot 2019-07-07 at 10.14.46 PM.png

I am trying to: Use Fusion Builder in the back end of the page.

Link to a page where the issue can be seen: (requires login, is on the back end)

I expected to see: Fusion builder layout.

Instead, I got: Fusion builder error message (see image).

This is a very weird error, we're only seeing it on this site, and we use FB and Toolset just fine on many other sites. I do notice a very odd jump at the beginning of the page load that looks like a text block trying to input something. I can take a video to show what's happening if that would help.

#1286441

Hi, can you provide the flywheel HTTP authentication login?

#1288195

Hi Christian,

Can you be more specific? Do you mean FTP access to the site via Flywheel?

Thanks.

#1288211
#1289097

Thanks for clarifying- here are the login details:

User: flywheel
Pass: handy-dress

#1289649

I don't see anything obviously wrong with the content here. Can you try updating Types and Views to the latest versions?

#1290831

Hi Christian,

I've updated Views and Types to the latest version, and am still seeing the issue. FYI, the front end content is fine; the issue is with Fusion Builder in the back end. I did some troubleshooting (enabling/disabling plugins) and the error goes away when Types is disabled. So it has something to do with Types, not Views as I had originally thought.

#1292895

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Damian,

As Christian is currently on vacation, I will be handling this thread.

Would you mind if I took a copy of your site using the duplicator plugin? This way I can perform some tests here locally?

Please let me know.

Thanks
Shane

#1293095

Hi Shane,

That's fine, please go ahead.

#1293915

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Damian,

I did a run through of your plugins and disabling them I found that the plugin "Constant Contact Forms for WordPress" was causing the issue.

If you disable it you should be able to resolve the issue.

Thanks,
Shane