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[Resolved] view layout changes after refresh

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Europe/London (GMT+00:00)

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This topic contains 17 replies, has 3 voices.

Last updated by nickW-7 4 years ago.

Assisted by: Nigel.

Author
Posts
#1832491
Screen-Shot-2020-11-02-at-2.23.35-PM.jpg
Screen Shot 2020-11-02 at 2.23.46 PM.png

Tell us what you are trying to do?
I have my view laid out and styled the way I want it but when I select an option from my drop-down filter, the layout changes from 3 columns to 1.

Is there any documentation that you are following?
No

Is there a similar example that we can see?
No

What is the link to your site?
hidden link

#1833535

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nick,

That is quite strange.

Can you perform a test by temporarily disabling all the non-toolset plugins and trying again ?

Once you've done this please let me know the results.

Thanks,
Shane

#1833765

Hello,

I deactivated all but toolset plugins, I cleared my cache and reloaded the page, I did a filter search and the problem was still there.

#1833779

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nick,

Thank you for running these debug steps for me.

Would you mind allowing me to have admin access to the site so that I can have a look at this one for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#1836417

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Shane is off for a couple of days.

I tried to visit the site you shared in your private reply, but you say it needs adding to the hosts file without providing the IP address it should map to.

Can you please edit your last reply and update it with the required info, thanks.

#1836603

Yes, sorry about that. I added it to my previous reply. Thanks

#1836743

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I checked the page and see the issue.

I've tried to replicate it on my own site with a similar set up (I'm not sure why your search filters that are in a grid are also inside two nested container blocks), but have been unable to.

I'll need to take a copy of your site for closer analysis, I'm doing that now.

In the meantime I expect that if you switch from ajax updates to a page reload you wouldn't experience the same issue.

#1838777

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I installed the copy of your site locally—took a while, it's huge—and visited the test page and didn't see the same problem, the filter boxes remain in their columns after a selecting a filter.

My local copy is a minimal install, I didn't copy across the plugins, it was a fresh install with just Types and Blocks installed.

I went back to your test site to try disabling all other plugins to see if I could identify a conflict causing the issue, but it still appears when all plugins are disabled except for Types and Blocks.

Except, you have several must-use plugins that I cannot disable.

Can you please try removing those must-use plugins on your test site and revisiting the test page and check whether they affect the issue?

#1839169

I was able to remove all the must-use plugins but the problem is still there.

#1839819

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Before.png

I've done some simplification on that page, removing the extra View and some of the container blocks that the filter controls are nested inside, and I'm still seeing the same problem (but, again, not on my local copy of your site).

The problem occurs because the inline styles for the grid that are added initially (see screenshot) are missing after the ajax update, and I can't account for why that's happening.

I'm consulting with the developers and I'll get back to you.

#1840947

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

We've done some work on lost Blocks styling after ajax updates in the current dev cycle which is nearly ready to release, and the developers expect that this issue will likely be fixed with the next Blocks update (hopefully due next week).

I'm escalating this: the developers may be able to provide a patch that we can test on your site, and I'll update you again when I have more.

#1864459

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Nick

The releases are out, could you please update and test again and let me know if you still see any problems.

#1864801

Hello, I have updated to the latest version but the problem persists.

#1865439

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

OK, sorry to hear that. I'll share that with the developers and get some further input from them, and get back to you.

#1895367

Hello, I have kept up with the latest updates but the issue is still present. Any word from the developers?