Skip Navigation

[Resolved] View is refreshing after spending some time on page

This support ticket is created 3 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 3 years, 3 months ago.

Assisted by: Luo Yang.

Author
Posts
#2212131

When I enter any page with view that displays many custom posts, after a while the view is refreshing and changing the order of items.
It's higly frustrated for the visitors.

Here is a video showing this case: hidden link

#2212551

Hello,

I have tried the credentials you provided above, but get below errors:

Błąd: Brak toolset_suport wśród zarejestrowanych w witrynie użytkowników. Jeśli nie masz pewności co do nazwy użytkownika, użyj adresu e-mail.

Please check it.

And the problem you mentioned above is abnormal, please check these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, deactivate all custom PHP/JS code snippets, and test again

3) If the problem is fixed, activate other plugins/theme one by one, try to locate the problem plugin/theme

#2212561

Sorry for the spelling - the right username for WP is toolset_support - please try again.
I have the latest version of Toolset plugins.

#2212617

Thanks for the details, I have checked these in your website:
1) Login as user "toolset_support", test the problem page URL:
hidden link
It works fine

2) Logout, test above URL again
I can see the problem you mentioned above:
after a while the view is refreshing and changing the order of items.

Can you confirm it?

The problem occurs only to guests, it seems to be a compatibility issue, since you are using 30+ other plugins, as I mentioned above:
Please check the compatibility issue:
2) In case it is a compatibility problem, please deactivate all other plugins, and switch to WordPress default theme 2021, deactivate all custom PHP/JS code snippets, and test again

3) If the problem is fixed, activate other plugins/theme one by one, try to locate the problem plugin/theme

Please let me know if you need assistance to deactivate plugins/theme