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[Waiting for user feedback] View doesn’t render anymore after latest update

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 1 voice.

Last updated by Minesh 22 hours, 23 minutes ago.

Assisted by: Minesh.

Author
Posts
#2866251

I have a view on hidden link, which is an Avada site. After updating Toolset plugins to their latest version, the view doesn't render anymore. Has worked fine for years before. Downgrading Toolset Types and blocks fixes it.

#2866254

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - I will require a test site where I can see the issue. Can you please setup a staging/sandbox site and send me the admin access details for that.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2866281

Hi Minesh,

I'm not getting paid to create a staging so I'm not going to do that. For now, I've reverted back to the previous versions of Toolset's plugins so it works again for now.

#2866288

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - is it possible for you to send me duplicator copy of your site?
- https://toolset.com/faq/provide-supporters-copy-site/

Alternatively - you can also send "All in one WP migration" package:
- https://wordpress.org/plugins/all-in-one-wp-migration/

I have set the next reply to private which means only you and I have access to it.