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[Resolved] View changes depending on if you’re logged in

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 7 replies, has 1 voice.

Last updated by peterV-17 2 weeks, 6 days ago.

Assisted by: Minesh.

Author
Posts
#2786503
1000056051.jpg

Hi,

when you visit this page without being logged in, it doesn't look like how I made it. hidden link

The view is completely different when I'm logged in, see screenshots

#2786508
1000056055.jpg

.

#2786530

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

Let me review the debug information you shared and after that we will try to proceed with next steps.

#2786532

Hi

#2786534

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

There was a image sizing issue with WordPress 6.7 release but its been fixed with WordPress 6.7.1.

In order to minimize the cause of the issue and to ensure there is no conflict between the theme or plugins you use:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

#2786539

It's the light speed caching Plugin that causes this issue!

I can't see what setting I should change to solve this.

What caching plugin do you recommend for toolset?

#2786544

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Here is the Doc that shows information how can you use optimization plugins with Toolset:
- https://toolset.com/faq/how-to-use-optimization-plugins-with-toolset/

What if you try to disable the JS and CSS minification from light speed cache settings page.

#2786551

Hi,

1. You already did optimise litespeed for me, see this topic: https://toolset.com/forums/topic/woocommerce-subscription-roles/page/2/
2. I tried disabling js En css minification, but that didn't help unfortunately

#2786651

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

That is strange.

Can you please send me admin access details and let me check what's going wrong with your setup. There must be some options from the lightspeed cache plugin that should fix the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2786790

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

On the following lightspeed settings page:
=> hidden link

With the section "URI uitsluitingen" (URI exclusion) I've added the URL "stag/kunstenaar-zoeken/" and I can see now its working as expected.

Can you please try to update the same setting on your production site and add the URL "kunstenaar-zoeken/" and save the settings and check if that help you to resolve your issue.

#2787084

Thank you!!!