Using a User form, valid emails get rejected

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms, User-registration forms

This topic contains 5 replies, has 2 voices.

Last updated by Gerard 5 years, 3 months ago.

Assisted by: Luo Yang.

Author

Posts

August 12, 2019 at 12:55 am #1314109

Gerard

Using a User form, valid emails get rejected (ex: @brownu.edu)

I've also rested it on a vanilla site. Was easily reproduced..

August 12, 2019 at 2:44 am #1314141

Luo Yang

Hello,

Thanks for the details, I can duplicate the same problem in my localhost, and have escalated it, will update here if there is anything news.

August 12, 2019 at 5:18 pm #1314719

Gerard

Excellent..

I was starting to wonder if it went out and validated that emails really existed..

August 13, 2019 at 1:09 am #1315139

Luo Yang

This issue is very strange, and has been escalated, I will update here if there is any news.

August 13, 2019 at 9:04 am #1315329

Luo Yang

Here is the feedback from our 2nd tier supporter:
The Toolset’s email validation function not only checks for the format of the entered email address, but it also checks if the domain name used also has a valid MX ( ref function: hidden link ) and DNS ( ref: hidden link ) records attached to it.

If you’ll check that email address’s domain’s through any tool like hidden link, you’ll see that no MX or NS records exist for it, which is why it is failing the validation.

And in fact, hidden link says there isn't valid MS accord for domain name "brownu.edu", and Toolset form says it is not valid email address.

August 13, 2019 at 11:35 pm #1315915

Gerard

Thank you for explaining. This is actually better than I expected. Good move.