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[Resolved] Users are not being created when using Cred Commerce

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 6 replies, has 2 voices.

Last updated by Luo Yang 6 years, 6 months ago.

Assisted by: Luo Yang.

Author
Posts
#908466

I am trying to:
Create a user with a cred commerce form. Video Explaining: hidden link

Link to a page where the issue can be seen: hidden link

I expected to see:

A new user

Instead, I got:

No user and a message that you must be logged in to check out.

#908684

Hello,

There are some additional settings in Woocommerce side:
See our document:
https://toolset.com/documentation/user-guides/charging-payments-with-cred-to-register-users/#1-setting-correct-woocommerce-account-creation-options

Since Forms will be in charge of creating the newly registered user accounts, it is important to set the correct account-creation options in WooCommerce settings.

In the WordPress administration, go to the WooCommerce -> Settings page and click the Accounts tab.
Deselect both options in the Enable Registration section and select both options in the Account Creation section.

Please try to follow our document to setup the Woocommerce settings, and test again

#908995

I did update those and ran a few more tests and that doesnt seem to be fixing anything - hidden link

#909155

The problem you mentioned above is abnormal, in case it is a compatibility problem, please try this:
1) deactivate other plugins and switch to wordpress default theme, and test again
2) If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, I need to test and debug it in my localhost, thanks

#909648

Thanks for the details, the document is outdated, please try this:
In the WordPress administration, go to the WooCommerce -> Settings page and click the Accounts & Privacy tab.
enable the option "Allow customers to place orders without an account", and test again.

#910878

I think that did it! Thanks for the clarification, before I close this ticket I am building a membership site for a client and they are wanting to drip content to users as they progress through a training course. Is this possible with Access alone? I was thinking perhaps if I use some logic that compares todays date to the registration date I could accomplish it. Thank you so much for the support.

#910906

For the new question:
use some logic that compares todays date to the registration date
You can try with Views shortcode [wpv-conditional]
https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-conditional

compare the user's registration date
https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-user
user_registered

With todays date
hidden link

If you still need more assistance for it, please create new thread for it, that will help other users to find the answers.