User form notification is being sent due to other custom fields

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms, User-registration forms

This topic contains 3 replies, has 2 voices.

Last updated by Waqar 5 years, 1 month ago.

Assisted by: Waqar.

Author

Posts

October 19, 2019 at 10:24 pm #1364743

FelipeP5703

I am trying to:

I believe I found a bug. I have a User Form where the User can change his/her password or email with a notification for the User and Admin, which works fine.

The issue is when I change other User custom fields, the notification is sent. I explain in this video: hidden link

To summarize, custom fields that are not even in the User Form is triggering the email notification.

October 21, 2019 at 12:05 pm #1365459

Waqar

Hi Felipe,

Thank you for contacting us and I'd be happy to assist.

I was able to reproduce this strange behavior of conditions involving the special fields like "Password", on my test website, whereas the conditions with the custom user fields, work as expected.

I've passed on these findings to the concerned team, for further review and will update you once I'll hear back.

Thank you for your report.

regards,
Waqar

October 21, 2019 at 8:36 pm #1365791

FelipeP5703

Waqar,

So we are clear, it does not matter if the settings is set for when user submits the form as is, or if only by email or password. Whenever there is a chance in any custom user field, the notification is sent.

I have disable the notification meanwhile.

October 22, 2019 at 5:22 am #1365973

Waqar

Hi Felipe,

Thanks for writing back and as per our initial investigation the real issue here is that the "When custom fields are modified" option in the notification is designed to work with only the user custom fields and the other fields like password, username, email etc, (which are not technically user custom fields) shouldn't be available in the select field for “Additional field conditions”.

That is why when any field other than the user custom field is used in the notification's condition, it becomes true or false, unexpectedly and the notification is sent.

> Whenever there is a chance in any custom user field, the notification is sent.
- When the option "When custom fields are modified" is selected in the notification it will trigger the notification whenever a custom user field is modified from user edit screen in the admin area, which is what this option is expected to do. This notification can be narrowed down to be linked to a specific user custom field, using the “Additional field conditions” option and you're welcome to try your notification with a condition that involves a user custom field only.

Hope this makes it more clear and I'll keep you updated.

regards,
Waqar