[Resolved] User form not creating user

[Author]

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[jillT]

I have a membership form using commerce. I have finally got it all working correctly except that it has now stopped creating the user.

It was creating them originally, and I have just been working on the notification form. Just got that working and then saw it was no longer creating the user.

When registering the form does send a new user notification, just doesn't create one

[Minesh]

Hello. Thank you for contacting the Toolset support.

Can you please double check you followed the following Doc and set correct settings:
- https://toolset.com/course-lesson/charge-users-for-registering-premium-accounts/

Are you using WooCommerce Subscription? If yes, please verify the settings for that as well.
- https://toolset.com/course-lesson/using-the-woocommerce-subscriptions-plugin-with-toolset/

If none of above helps, please share link where you added registration form.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[jillT]

Any chance of a reply on this?

[Minesh]

The thing is that on this form - you are creating user with the role "Pending Membership".
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I've set the option "Create User" on "Purchase complete" under the section "User status when the payment status updates".

On frontend - I use the following form to register:
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And placed the order successfully.
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Now, the trick is the order status was set to "Processing" and I edit the following order and set the order status "Completed":
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And once I set the order "completed" I see the user is available on user listing page in this case "toolsetusertest":
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You can check the following link that explains how order status works:
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- https://toolset.com/lesson-placement/lesson-placements-1645361-1651293/