Video sent to Nigel Anderson.
Transfer ticket to Waqar.
Hi,
Thank you for contacting us and I'd be happy to assist.
During troubleshooting, I was able to narrow down the conflict to the Check & Log Email plugin (https://wordpress.org/plugins/check-email/).
When the delete link is clicked in the forms list in the admin area, Toolset shows a confirmation dialogue, on the center of the screen. But the Check & Log Email plugin loads the ‘jquery-ui.min.css’ file which forces that dialogue to show at the top left corner of the screen, making it inaccessible.
I've shared these findings with the concerned team for further review and appreciate you brought this forward.
For now, a workaround would be to temporarily deactivate this plugin, when you'll need to delete any post or user form from Toolset.
I hope this helps and please let me know if you need any further assistance around this.
regards,
Waqar
I have de-activated the check and log email plugin, however the dialogue still shows at the top left corner of the screen, making it inaccessible.
Thanks for writing back.
I noticed that a similar conflict also exists on your website, coming from the styles loaded by the add-ons from the 'ProfileGrid' plugin.
Our development team has included a fix for this in the upcoming release of Toolset Forms 2.6.10.
For now, you can fix this by editing the file named 'cred.css' at:
/wp-content/plugins/cred-frontend-editor/library/toolset/cred/embedded/assets/css/cred.css
At line# 577, you'll have:
And you can replace it with:
This url?
hidden link
I don't see where to change line 577?
Can you share the exact link and snapshots?
In the file's path please replace 'wp-admin' with 'wp-content'.
The complete correct file path is:
hidden link
I don't see any lines on hidden link so I cannot replace .cred-dialog with .cred-dialog.wp-dialog (see video). Can you do the fix?
I've received your latest screencast through Nigel.
To see and edit the code with the line numbers, I'll recommend using a code editor like:
hidden link
I've made the change in the file and have uploaded it here:
hidden link
You can download it and unzip the folder and you'll get the updated CSS file, which you can replace with the same file on your server. For this, you can use your hosting's file manager tool or FTP access.
Please upload the file. I don't know how and sublimetext doesn't work. I'll share FTP access.
Ok, I've set your next reply as private so that you can share FTP access.
I'll upload the file through that.
I tried to connect using the FTP access details that you provided, but it didn't work.
Here are few simple steps:
1. Download the updated plugin's copy through from:
hidden link
2. Please go to WP Admin -> Plugins -> Add New and use the "Upload Plugin" button on the top to upload the new zip file.
3. When you'll ask to confirm the overwrite, please choose the option "Replace current with uploaded" and it should work.
Since I already had the WP admin area access, I've followed the steps from my last message and it worked.
Please clear your browser's cache and then check the form's delete option now.
My issue is resolved now. Thank you!
