User form cannot be cloned. Form editor is not visible.

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Content-submission forms, Toolset Forms

This topic contains 2 replies, has 2 voices.

Last updated by matthiasV-2 3 years, 7 months ago.

Assisted by: Waqar.

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May 20, 2021 at 8:38 am #2062641

matthiasV-2

I have sent the video to Nigel Anderson.
Please transfer this ticket to Waqar.

May 20, 2021 at 2:22 pm #2062887

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

During troubleshooting, I was able to reproduce this issue on my test website too.

If a form contains an “HTML content” field, that includes more than one HTML tag, its fields are not copied/carry over to the new form, when cloned.

This happens in both post and user forms.

We appreciate that you've brought this forward and I've shared these findings with the concerned team for further review.

For now, workarounds can be to either temporarily remove the content from the “HTML Content” fields in the form before cloning it, or include only a single HTML tag/line in one “HTML Content” field.
(i.e. for each line of HTML tag, include its own “HTML Content” field)

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

May 21, 2021 at 4:06 pm #2064425

matthiasV-2

My issue is resolved now. Thank you!