User Fields not appearing on Edit User Page

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by Shane 6 years, 6 months ago.

Assisted by: Shane.

Author

Posts

May 30, 2018 at 5:21 pm #906347

davidZ

Hello. I have added a couple of user fields, but they are not appearing on my Edit User page. I noticed that the User Fields admin was recently moved to a tab inside Custom Fields. I'm wondering if something else has changed that requires an additional step.

Thanks

May 30, 2018 at 8:16 pm #906432

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Thank you for contacting our support forum.

Regarding this could you check that the user field is correctly attached to the role that you want it to show up for ?

Thanks,
Shane

May 30, 2018 at 8:25 pm #906450

davidZ

The group is set to "Displayed for all users roles." But the fields do not appear on the user profile page.

May 30, 2018 at 8:35 pm #906454

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi David,

Would you mind providing me with a duplicator package for the site so that I can test this locally ?

To provide the duplicator please take a look at the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

May 31, 2018 at 3:18 pm #906924

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screen Shot 2018-05-31 at 10.17.24 AM.png

Hi David,

The fields actually show up for me. See Screenshot.

It could be cache as I see you are using a caching plugin.

Could you clear the cache and let me know if the issue still remains?

Also could you disable all of the non-toolset plugins as well as it could be a conflict.

Thanks,
Shane