[Resolved] User can't access website after login

[Author]

Posts

[dylanN]

Hi Team,

After login below credential, i am facing FATAL error please take a look below error log.

hidden link

Credential:
Url: hidden link
access details removed

My lots of users are facing this issue please provide me solution for it.

Thanks

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Can you please first update ALL Toolset plugins to it's latest official released version and check if that help you to resolve your issue.

[dylanN]

It's already updated all plugins you can see below link for your reference and also you can check to login with below admin credential:

hidden link

access details removed

FYI: For this issue i have deactivate toolset access plugin you can check to active with plugin.

Note: Also i check as per your given link. Your site is also not working.
hidden link

[Minesh]

I just checked the Toolset's download page and its just working fine at this end and works as expected. Please check the following screenshot: hidden link

I checked the dashboard page where you claim it shows the fatal error but when I try to access the dashboard page it redirects me to the following page profile page: hidden link

I just deleted the existing Toolset access plugin and reinstall it - Do you still see the issue, if yes, can you please share details on what page/post I can see the issue?

[dylanN]

Hello,

You can apply all the steps on staging environment and check it.

hidden link
User name: tempaccess1@uzazu.org
Password: temp.access1

Thanks

[dylanN]

Yes i still facing issue but don't do on live site. Many users are complaining. You can check it on above staging environment as i share credential.

You can apply all the steps on staging environment and check it.

hidden link
User name: tempaccess1@uzazu.org
Password: temp.access1

[Minesh]

I just removed the existing Toolset Access plugin from the plugins page and then uploaded the latest version of Toolset Access plugin and activated it.

I can see when I try to visit the dashboard page, It redirect me on the profile page:
- hidden link

[dylanN]

You can check with other user not a admin role user.

[dylanN]

You can check do with switch user and face this issue. Here is the link for more reference.
hidden link

[Minesh]

can you please share access details for the user for which you want me to check against and share problem URL what link I should check after loggin?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Ok thanks and yes, I can see the error when I login with the use: testingforms467@gmail.com

No other user reported such issue and to ensure there is no plugin or theme conflict:

*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?.
-- Do you see any difference when you disable all the third-party plugins?

[Minesh]

Ok I just able to find that you are also using the plugin "Enable Media Replace" which is having conflict.

You can find more details about this issue with the following errata page. This is known to us.
- https://toolset.com/errata/fatal-access-error-when-non-admins-log-in/

[Minesh]

I would like to inform you fix for this issue has been shipped with Toolset Access version 2.8.14.

You can download it from your account's page:
=> https://toolset.com/download/toolset-access/#changelog