I am trying to access Toolset settings to control the user access but now I cannot access any of the Toolset settings as I have mistakenly removed my privileges so now I have restricted access across the administration dashboard.
I apologise for being so stupid, but can you help please?
Yes I have the Toolset Access plugin installed and I want to get full access to the Toolset Access plugin but now I am restricted so I cannot change anything. I am stupid i know....
How you restricted? Can you please share few screenshots?
or with what user role you see such restrictions?
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Minesh, That's one of the problems, even at full administrator level the plugins are not visible. this is because I restricted them in Toolset Access plugin but I must have set this at Administrator level rather than just the Site Admin user level.
I would suggest you to run a compatibility test:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
2)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.
*** Please make a FULL BACKUP of your database and website.***
- I know you do not have access to the plugins page, please try to create a new admin user and check if you able to access the plugins page
- otherwise, try to remove all plugins using FTP and check if you able to restore the plugins page
- If the above points do not help:
-- Try to install Toolset plugins to brand new WordPress install and check if you able to reproduce the issue
This is a rare case or your site is corrupted so you need to check step by step. As no user reported such an issue. In any case, please do not forget to backup your database and website first then start debugging step by step.
The issue is gaining access to the Toolset Access plugin so that I can reset the user permissions. Is this information contained in a file that I could access via FTP or does it also affect other files within wordpress?
No - all permissions you set using the access plugin should be stored to database not to the file.
I request you to find a way and delete the access plugin as it certainly looks like your setup is corrupted. If you able to remove and deactivate the access plugin using FTP and try to reinstall all Toolset plugins again and check if that helps.
I have activated the WP_DEBUG from wp-config.php file and added line define('TOOLSET_LOGGING_STATUS', 'info'); What do you want me to provide as you will see this in the Javascript console for each page.
I have also deactivated plugins and themes and still I couldn't retrieve full administration rights across the site. Where does Toolset Access overwrite WordPress access levels?
Sorry, as I know this was my fault by making the initial mistake in Toolset Access by restricting access for all user roles including WordPress top level Administrator level. The site is not broken and Toolset Access is doing the job it is supposed to do. I just need to get back in somehow and reset the restrictions.
It is really important that I get this resolved ASAP. Thank you for your help.
By default Administrator's access details is already granted. You can not change it even using the Toolset Access.
For example - As you can see with Administrator role - ALL permissions are automatically granted and you do not have permissions to change it:
=> hidden link
What steps did you follow to change the Administrator permissions?
As I do not able to access anything in the backend - I need a way to access your database. Can you please share details how I can access your database?
As well as for which role you have changed the permissions?
