Skip Navigation

[Resolved] Url Error email With Forgot Password Form

This support ticket is created 7 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00
- - - - - - -

Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Author
Posts
#590502
Schermata 2017-11-17 alle 10.43.31.png
Schermata 2017-11-17 alle 01.09.00.png

The url for reset the password is no correct:

Email message: (see image)

Per reimpostare la tua password visita il seguente indirizzo:
<hidden link;

Thank for your help

#590773

Well, it depends where you redirect to.

I do not see the code you used.
Can you share here the exact ShortCode you use to reset the password with all it's attributes?

As you know, when you redirect to a non-internal site you need to whitelist them.
You do not need to whitelist your OWN current website though. It is all described in the Relevant GUI.

You do not have a Multisite so I cannot suspect any issue with the link.

The detail you show is irritated to the whitelisting. It's still the same URL, right? Just that it redirect to the wp-login, which is expected if you pass no additional redirect in the ShortCode.

Did you do that? Can you share the ShortCode with me so I can look at it?

Please make sure that the "URL to custom password reset page" is set correctly in the Forgot Password ShortCode.

I tested this and it works perfectly fine locally.

#591080

Hi Beda,
the shortcode url was wrong.
Thanks for your help 🙂