[Resolved] URGENT: js error is breaking entire site

[Author]

Posts

[Ellen]

I've been trying to resolve this for weeks and the position of the toolset team previously has always been frustratingly taking the default position that it's a compatibility problem with another plugin, however, I've now made a staging duplicate of the site and disabled nearly every single plugin, but the js error remains.

This is breaking my site, and my client is responding with "no confidence" because of the broad effect of the js error.

Please help!!!!

Uncaught TypeError: Cannot read property 'sort' of undefined
    at WPViews.ViewSorting.self.get_sort_data (wpv-pagination-embedded.js?ver=2.6:560)
    at WPViews.ViewFrontendUtils.self.get_updated_query_results (wpv-pagination-embedded.js?ver=2.6:391)
    at WPViews.ViewPagination.self.pagination_preload_next_page (wpv-pagination-embedded.js?ver=2.6:1776)
    at WPViews.ViewPagination.self.pagination_preload_pages (wpv-pagination-embedded.js?ver=2.6:1715)
    at HTMLDivElement.<anonymous> (wpv-pagination-embedded.js?ver=2.6:3281)
    at Function.each (jquery.js?ver=1.12.4:2)
    at a.fn.init.each (jquery.js?ver=1.12.4:2)
    at WPViews.ViewPagination.self.init_preload_pages (wpv-pagination-embedded.js?ver=2.6:3274)
    at WPViews.ViewPagination.self.init (wpv-pagination-embedded.js?ver=2.6:3312)
    at new WPViews.ViewPagination (wpv-pagination-embedded.js?ver=2.6:3316)

[Shane]

Hi Ellen,

Thank you for contacting our support forum.

Could you update to the latest version of Views and let me know if the issue still appears?

Thanks,
Shane

[Ellen]

I have updated but the issue persists. Please help!

[Shane]

Hi Ellen,

Which page is having this issue so that I can log in with the credentials you sent and have a look.

Thanks,
Shane

[Ellen]

As far as I can tell, all of them.

[Ellen]

Just go to the homepage:

hidden link

[Shane]

Hi Ellen,

I see there are quite a few views on this page.

The error seems to be related to the pagination. Could you let me know which of these views have the pagination on it ?

Thanks,
Shane

[Ellen]

If I recall, I don't think any of them on the homepage have pagination, although I could be wrong.

However, it's happening even on pages that don't have a view.

hidden link for example

For certain, hidden link definitely has pagination and is throwing the error.

[Ellen]

Hi there! Is there any update on this? This is a breaking issue.

[Shane]

Hi Ellen,

Since this is a JS error.

I would need to diagnose further. Could you let me know when did this issue started to occur. Was it when you updated to views version 2.6 ?

Getting some point of reference would help. Sorry for the delayed response but the forum is extremely loaded at the moment so I ask for a bit of patience 🙁

Thanks,
Shane

[Ellen]

Yes, I do believe it was introduced with the update to 2.6.

This is a really urgent issue, since the entire site is effectively broken as a result of this. I'll even pay for support. I just need a solution. Thank you.

[Shane]

Hi Ellen,

Would you mind if I took a duplicator package from your site to test this locally?

I'll try to resolve this one for you today if possible.

Thanks,
Shane

[Ellen]

Please do whatever you need. If there’s something I can provide to assist, please let me know. I’m a senior dev myself and haven’t had time to really parse it out and WP isn’t my typical domain, but if it makes sense for me to be involved, let me know.

Point is, if there’s anything at all I can do to help, please let me know.

[Shane]

Hi Ellen,

I was able to get the package setup the website locally but having some issues to restore it.

In the meantime would you be able to downgrade a previous version of views where this worked while I try to get to log in on the local copy?

I believe there will be a patch coming that might address this but I would still like to get this working on my computer.

This is just to ensure that your site is up and running .

Thanks,
Shane

[Shane]

Hi Ellen,

It seems that the issue is coming from the theme . It seems that there is some conflict on this particular site.

Still checking however.

Thanks,
Shane