Uploading of Images takes longer than before latest Update

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 5 years, 1 month ago.

Assisted by: Waqar.

Author

Posts

December 4, 2019 at 8:48 pm #1400243

Philipp

I am trying to: Upload an Image via CRED FrontEnd Form

Request/Response DURATION
Request sent
11.67 s
Waiting (TTFB)
32.96 s
Content Download
4.01 ms

I expected to see: a faster TTFB that we had before

December 5, 2019 at 8:13 am #1400427

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme and plugins are all updated to their latest versions.

2. You can turn on WordPress debugging and see if any errors/warnings are shown on screen, in the browser's console or in the server's error logs, when an image is uploaded.
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )

3. It would be a good idea to also test this with all non-Toolset plugins disabled and with a default theme like Twenty Twenty.

If the issue is fixed, you can start adding the disabled items, one-by-one, to narrow this down to a possible conflict.

4. In case the issue still persists, you're welcome to share temporary admin login details, along with the link to a form page, where this issue can be seen.

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar