I logged into my website as a user and i tried filling the form what i notice is that when i upload image it is giving me error
"you can not upload a file size"
Also when i also want to upload audio it is giving me the same error?
why am i having this error as a user?
I should be able to upload file without size limit as a user, what could be the reason for this?
check the image below
Types uses the regular WordPress media library to upload files, so it should be a limitation in your WordPress. Please check this guide on how to increase the Maximum File Upload Size: hidden link
If even after this the problem persists, we might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to Toolset
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Could you tell me the results of this investigation? Also, can you enable the debug mode? Please add the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, please send us the last lines here in the ticket.
