[Resolved] Uploaded Image is Lost When Editing a Post

[Author]

Posts

[himanshuS]

Hi Shane.

I am surprised it works on your end. In my case, I changed the settings to enable use of wordpress library and still the image was lost when I edited the page.

Here is the link: hidden link

Seems like the form does not keep the image when we edit the page. I have to reupload the image to make it work.

[Shane]

Hi Himanshu,

Currently i'm not sure what is causing this issue, however i'll continue to have a look for you.

Thanks,
Shane

[Shane]

Hi Himanshu,

I've requested some assistance from our 2nd tier supporters to have a look at your issue.

The credentials for your site was also provided to them as well as the Duplicator package from Waqar was sent.

I'll keep you updated on any information that they provide.

Thanks,
Shane

[himanshuS]

Hey Shane,

Any update on this?

[Shane]

Hi Himanshu,

I must apologize for the delay. There was an update on the escalated ticket.

It turns out the issue was being caused by Jetpack Site Acceleration. This is a known issue, however disabling it will resolve the issue.

THanks,
Shane

[himanshuS]

No worries.

I thought Jetpack site acceleration makes the image load fast so I would be good to have it. Is there a timeline to resolve this issue without making a site slower?

[Shane]

Hi Himanshu,

Currently there isn't an ETA for the fix. However your ticket has been added to the issues tracker as well.

Thanks,
Shane

[himanshuS]

The solution worked. Thanks, Shane.

[himanshuS]

My issue is resolved now. Thank you!