Upgraded and now all fields are gone

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Post-relationship

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 6 years, 6 months ago.

Assisted by: Luo Yang.

Author

Posts

August 6, 2018 at 5:35 pm #1075082

kevinC-18

Screen Shot 2018-08-06 at 11.34.02 AM.png

We upgraded your plugin and the existing post fields are all gone. How do we get reintegrate? The posts are still in tack but not able to edit the posts.

August 7, 2018 at 3:59 am #1076047

Luo Yang

Hello,

How do you setup/create those missing custom fields? with other plugins?
If it is, please follow our document to convert those custom fields under Types plugin control:
https://toolset.com/faq/how-do-i-convert-existing-custom-types-and-fields-to-types-control/#converting-custom-fields

If it isn't, then the problem is abnormal, please try these:
1) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2017, and test again
2) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/