Upgrade - Toolset

This support ticket is created 4 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 4 years, 12 months ago.

Assisted by: Luo Yang.

Author

Posts

August 25, 2020 at 8:53 pm #1757121

jeffD

My site crashed this afternoon with an error message related to Toolset Types. I am using version 3.1.2. I disabled the plugin and that fixed the issue, but now I don't have access to my custom categories. Please advise. Do I need to purchase an upgrade? If so, will the upgrade process be automatic?

August 26, 2020 at 8:10 am #1757551

Luo Yang

Hello,

If you are using the latest version of WordPress installation, you will need to use the latest version of Toolset plugins, including Toolset Types plugin, the latest version of Types plugin is 3.3.13, you can download it here:
https://toolset.com/account/downloads/
And you will need to upgrade the Toolset Types plugin manually, then follow our document to upgrade other Toolset plugins automatically:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
section "Automatic Installation (once you have Types plugin installed)"

All Toolset settings are saved in your database, it is safe to delete plugin files, you can backup your website database first before upgrade.