Updating Toolset plugins keep crashing my website.

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: How to build a site with Toolset

This topic contains 1 reply, has 2 voices.

Last updated by Jamal 4 years, 8 months ago.

Assisted by: Jamal.

Author

Posts

December 25, 2020 at 1:50 am #1886301

danielleB-3

I am trying to: Update Toolset plugin.

Link to a page where the issue can be seen:

I expected to see: Successful update

Instead, I got: See uploaded image. When I try to reload, my website goes down for half hour plus.

December 26, 2020 at 8:42 am #1887325

Jamal

Hello and thank you for contacting the Toolset support.

According to the debug information, it seems that you are already using the latest versions of Toolset hidden link
You can check the latest versions on your download page https://toolset.com/account/downloads/

In general, to reveal such errors(Internal Server Error), we need to activate PHP debugging and try again, then we can check the debug.log file for any errors.
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

If that does not reveal anything, we can suspect that the issue is coming from the server/hosting. We'll need, then, to take a copy of your website and check it on another server(either locally, or on our online platform). Let us know if that would be ok.