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[Resolved] Updating Toolset Framework Installer: Download failed. Forbidden – Key Wrong

This support ticket is created 2 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by cindyM-3 2 years, 12 months ago.

Assisted by: Shane.

Author
Posts
#1873393

I am trying to:
Update Toolset Framework Installer
Link to a page where the issue can be seen:

I expected to see:
Updated plugin

Instead, I got:
Updating Plugin Toolset Framework Installer (1/1)
Downloading update from https://toolset.com/?download=16348&version=3.1.11&site_key=GLH3LOl24Z&site_url=https://myseniorchoicesdevelop.com…
An error occurred while updating Toolset Framework Installer: Download failed. Forbidden

#1873493

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cindy,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the site so that I can have a look at this for you ?

Also being unable to update the framework plugin shouldn't cause any major issues since it isn't required for Toolset to function normally but I will still like to check on this for you.

Thanks,
Shane

#1873563

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cindy,

I checked on this for you. Not sure why this single plugin doesn't update but the others do.

What I did was to do a manual update of the plugin by uploading the updated files to your site.

Thanks,
Shane

#1873565

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.