Updates to WYSIWYG fields are not being saved

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years, 6 months ago.

Assisted by: Shane.

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April 1, 2022 at 1:39 pm #2331813

patrickM-19

I am trying to:

Whenever we try to update the contents of a WYSIWYG field, the updates are not saved. The problem only occurs when you are in the visual editor. If you click on save, the page reloads and the changes are gone.

However, as soon as you switch to the text view, saving works.

The problem persist only in Chromium Browsers. Firefox is working fine. I had reinstalled chromium completely, so a cache problem should be ruled out.

April 1, 2022 at 1:58 pm #2331819

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Patrick,

Thank you for getting in touch.

This is actually a known issue and we have an erratas page below that provides a bit more detail on the issue.
https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

Thanks,
Shane