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[Closed] Updates not working from plugin admin

This support ticket is created 7 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 1 reply, has 2 voices.

Last updated by Minesh 7 years, 7 months ago.

Assisted by: Minesh.

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#438500

I am trying to: Update Types / Views and any other linked extensions such as CRED

For some reason even though the extensions are registered it won't allow us to update the extensions from the WordPress admin panel. We continuously get the message:

An automated WordPress update has failed to complete - please attempt the update again now.

and also:

a <doc html> plugin update failed message on the plugins page.

We seem to get this on our VPS / Shared Hosting as well as our development environment and I was wondering if it's something you're aware of or if it's something we are missing as it's a real pain to back track over all of our sites each time you guys release an update.

Thanks so much for your time and keep rocking ?

#438834

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

1)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

2)
We need the PHP debug logs, please enable PHP debug mode, copy and paste the debug logs here

PHP Debugging

In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).

More info:
https://toolset.com/documentation/user-guides/debugging-types-and-views/

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