Updates broke site

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Layouts plugin

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 5 years, 6 months ago.

Assisted by: Minesh.

Author

Posts

May 23, 2019 at 12:33 am #1247443

ChuckGregory

I am trying to: have site display normally

Link to a page where the issue can be seen: n/a I had to deactivate toolset layouts and toolset divi integration to restore site but now the places where layouts were used don't work. That's better than the whole site being a white screen though.

I expected to see:

Instead, I got:

May 23, 2019 at 5:56 am #1247559

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

The current Types version is 3.3 and I see you are using outdated Toolset plugins as well as the WordPress version.
- Please update WordPress to latest version 5.2
- Please update ALL Toolset plugins to the latest version

The thing is that we publish the Types 3.X.X with the new many to many relationships and we have added the number of new features to this major release last year in May:

Please check the following blog:
=> https://toolset.com/2018/05/toolset-post-relationships-release/
=> https://toolset.com/2018/05/when-if-to-migrate-relationships-in-old-toolset-sites/

*** Please make a FULL BACKUP of your database and website.***
In addition to this, please try to update the Toolset plugins manually from the plugins page:
*** Please make a FULL BACKUP of your database and website.***

I suggest you should update ALL Toolset plugins manually for now.
- Deactivate and Delete ALL Toolset plugins from the plugins page
- Download the latest Toolset Types plugin from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate first Types plugin and then you are free to install and activate all other Toolset plugins using installer.

Here is the Doc:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Now, once your setup is ready with the latest Toolset plugins, if you see any issues please feel free to report we would like to guide you in the right direction.