Hello, I bought a website last year that uses toolset legacy plugins to create custom post type, custom fields, and views, etc. I just paid to upgrade to the new toolset blocks and types, but I don't see the new upgrade active anywhere in my website. Also I am getting a message that "Toolset plugin cannot connect to toolset.com", which was happening before I upgraded the plugins (I assume it was because it was the old account for the old website owner).
Hello and thank you for contacting Toolset support.
We do have a key registered for the site hidden link by your user account @tristanP, but I can't tell if it is the registration from the site level has completed correctly.
If that does not complete correctly, please:
- Go to /wp-admin/admin.php?page=otgs-installer-support.
- Click on the Check Now button
- If you get 2 green marks, everything should be fine
- If not, please send me the "Installer Log" to jamal.b(at)onthegosystems.com and allow me temporary access to your website. Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **
Hello Jamal, I have finally, finally figured out how to start using toolset blocks - it is extremely different from how we were coding with the old toolset views. However, I can not seem to figure out why the grid functionality is not working right. There should be a grid of 4 shows per row, but it keeps outputting only 1 show per row.
Hello! Toolset Blocks and Toolset Views are basically the same plugin, with slight differences. You can activate both editors, the blocks or the legacy editors, with both plugins in Toolset->Settings->General(tab)->Editing Experience.
I created the following page to test the grid layout for views and I was able to reproduce the issue. The posts were displayed on one column instead of 4. hidden link
From what I could gather so far, it seems that the issue is caused by a Javascript error that prevents Toolset from applying the grid style on the view. Check this screenshot hidden link
It seems to me like a compatibility issue, caused by the theme or a plugin. It may also be caused by the server setup because the Genesis theme is compatible with Toolset and because you are not using too many plugins. Please check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty-Twenty. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.
If this does not help find the cause of this grid style issue, I'll need to take a copy of your website and debug it locally. Let me know if you allow me to take the copy. I won't take it without your approval.
Hello Jamal, thank you for logging into our website and taking a look. Because of your feedback, we remembered there was a piece of code disabling part of toolset from loading. We removed that, so now all of toolset loads no problem. Now we can see your test page shows up as 4 columns in both the backend and the frontend. However, whenever we try to create a new view ourselves and start from scratch, it still outputs 1 column even if a grid is selected with 4 columns per row. Please do take a copy of the website and debug locally. Thank you!!
Jamal, also another issue related to this and the reason we were upgrading the plugin, because we were having trouble with the custom query filter with toolset. We have a text field which holds a date in the format "2021-06-02" in the database. When we try to sort by this date field with toolset, we can't use the DATE functions as they return UNIX time and not YYYY-MM-DD format. Is there any way to sort by YYYY-MM-DD format with toolset DATE functions, like NOW() and TODAY() ??
