[Resolved] Update/Publish Buttons not working

[Author]

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[mariaR]

Sorry i didnt realize it happened. It is updated to admin role. Thanks

[Shane]

Hi Maria,

Can you ask Godaddy to provide you with the MySQL and PHP Logs for the site so that I can have a look at this as well ?

Also I see where we are getting the following.

Failed to load resource: the server responded with a status of 403 (Forbidden) 

This is happening in the console for the backen pages where there are views. It seems that there is some issue with the file permissions for your install. Can you ask Godaddy to check on the permissions on the website as well as to check that there are no components from Toolset that is being blocked especially the JSON requests?

Thanks,
Shane

[mariaR]

Hi Shane,
I just spoke with tech support at GoDaddy and they assured me that all permissions where the plugins are installed are all okay all the file permissions are all okay and the json is all okay.

Your system is not allowing me to upload the error log, can you provide me with your email address? Do you also need the mySQL login info?

[Shane]

Hi Maria,

What you can do is to upload the logs to Google Drive or Dropbox and share the link with me.

[mariaR]

hidden link

[Shane]

Hi Maria,

Thank you.

I've escalated this issue to our 2nd tier team so that they can have a further look at the issue for me. PLease keep the admin credentials active .

Thanks,
Shane

[mariaR]

Hi Shane,

Thank you. I just wanted to let you know that I just received this email from WordPress about a fatal error with Toolset Maps.

On Tue, Nov 2, 2021, 3:40 PM WordPress <wordpress@classeeka.com> wrote:
Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Toolset Maps.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Astra (version 3.7.3)
Current plugin: Toolset Maps (version 2.0.11)
PHP version 7.4.24

Error Details
=============
An error of type E_ERROR was caused in line 524 of the file /home/pquusqniy6kk/public_html/wp-content/plugins/toolset-maps/application/controllers/compatibility/gutenberg/editor-blocks/blocks/map/MapBlock.php. Error message: Uncaught Error: Call to undefined function OTGS\Toolset\Maps\Controller\Compatibility\Gutenberg\EditorBlocks\Blocks\Map\get_view_query_results() in /home/pquusqniy6kk/public_html/wp-content/plugins/toolset-maps/application/controllers/compatibility/gutenberg/editor-blocks/blocks/map/MapBlock.php:524
Stack trace:
#0 /home/pquusqniy6kk/public_html/wp-includes/class-wp-block.php(221): OTGS\Toolset\Maps\Controller\Compatibility\Gutenberg\EditorBlocks\Blocks\Map\MapBlock->render(Array, '', Object(WP_Block))
#1 /home/pquusqniy6kk/public_html/wp-includes/class-wp-block.php(211): WP_Block->render()
#2 /home/pquusqniy6kk/public_html/wp-includes/blocks.php(868): WP_Block->render()
#3 /home/pquusqniy6kk/public_html/wp-includes/blocks.php(906): render_block(Array)
#4 /home/pquusqniy6kk/public_html/wp-includes/class-wp-hook.php(303): do_blocks('

[Shane]

Hi Maria,

Our 2nd tier team has indeed confirmed that this issue is server related.

They mentioned that the issue is being caused by the security settings on your host and is blocking the REST API request from our view plugin on the backend. They are unsure of the reason for the block because they wouldn't be able to see from their side.

Currently the discussion needs to be made with the server's support team as to why the REST API requests are being blocked. Perhaps what you can do is allow them to visit one of the backend pages that isn't working correctly for them to inspect the console to see the blocked request.

Thanks,
Shane

[mariaR]

Turning me that nothing is wrong on their end. I'm going to call them again to confirm all of this but if they still insist nothing is wrong then what should I do? Do you have a recommendation on a host provider that your clients typically use it's typically used? I may end up having to switch

[Shane]

Hi Maria,

It is definitely an issue on their end because your exact site works fine when I took a copy and deployed it on my localhost.

Based on what I see our clients using WPEngine appears to be a popular hosting solution for wordpress websites. We rarely encounter any server related issues with WPengine and if we do it's usually because of missing/disabled php modules.

Thanks,
Shane

[mariaR]

I THINK we figured out that it was the Debug Log plugin causing the issues. When deactivated the site seems to be working OK.

[Shane]

Hi Maria,

Confirming that with this plugin disabled you're able to save your posts that have views on them? Also are you able to modify the view on the backend and see that the view is listing out the posts on the backend as well ?

Please let me know.
Thanks,
Shane

[mariaR]

Hi, There was issues with that plugin as well as the firewall which was causing my site to not load properly on the front end nor on the WP end. I still haven't figured out the firewall problem but I've turned it off for now.

[Shane]

Hi Maria,

Thank you for the update. Given that it currently works, there is not much else we can do here.

So you can go ahead and close this ticket when you're ready.

Thanks,
Shane