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[Resolved] Update plugin fails

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user was trying to update from Types version 3.3.7 to 3.3.8 but the update was failing.

Solution:

In this case the user had to re-register their plugin. To do this go to Add New Plugin and click Commercial.

Then follow the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by larryL-2 4 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#1448943
Screenshot 2020-01-09 10.16.11.png

I am trying to: update Blocks

Link to a page where the issue can be seen: In admin

I expected to see: successful update

Instead, I got: update failed. I also tried to delete the plugin and then reinstall from scratch but that failed, and I had to restore from a backup.

#1448985

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Larry,

Thank you for getting in touch.

Could you go to this link below here hidden link

Re-register your plugins and then try performing the update once more ?

Once you have done this please let me know the results.
Thanks,
Shane

#1449063

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.