Update of Types fails: "Download failed. (Forbidden)"

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Setting up custom fields, Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by Anthony 4 years ago.

Assisted by: Minesh.

Author

Posts

December 21, 2020 at 4:25 pm #1882891

Anthony

Screen Shot 2020-12-21 at 5.22.49 PM.png

Attempts to update Toolset plugins fail - see attached image.

December 22, 2020 at 5:22 am #1883343

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked and installer works just fine at this end using which I can able to update the plugins.

Can you please give a another go and see if it works. If it does not work, I will require access details and the site key you generated.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

December 22, 2020 at 1:42 pm #1884009

Anthony

My issue is resolved now. Thank you!