Tell us what you are trying to do?
Upgrade from 2.2.9.
If I use the WP installer, the activation fails.
I deleted the old plugin and uploaded the current plugin files. Upon activation, this completely breaks the site. I get: "Already Installed You appear to have already installed WordPress. To reinstall please clear your old database tables first. Log In"
I deleted the original files and uploaded the new files via FTP, and have the same result: "Already Installed You appear to have already installed WordPress. To reinstall please clear your old database tables first. Log In"
When using the Toolset updater, next to the checkbox for Types is the error: "Warning: Declaration of Installer_Upgrader_Skins::feedback($string) should be compatible with WP_Upgrader_Skin::feedback($string, ...$args) in /home/positlm8/public_html/positive-feedback-main/wp-content/plugins/types/library/otgs/installer/includes/installer-upgrader-skins.php on line 25/>
...so I opened that file and changed it to: function feedback( $string, ...$args ) {
...and tried to update. Upon clicking Download, I get: "Update package not available. ()".
Is there any documentation that you are following?
No
Is there a similar example that we can see?
No
What is the link to your site?
https:positive-feedback.com
Hello,
Please try these:
1) Backup your website first
2) Deactivate all plugins, switch to WordPress default theme
3) Upgrade WordPress to the latest version 5.5.3
4) Delete Toolset Types plugin file, install the latest version of Toolset Types plugin 3.4.3 manually, you can download it here:
https://toolset.com/account/downloads/
5) Install other Toolset plugins by following our document:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
Then activate other plugins/theme, and test again
No good, I'm afraid. Any idea what might be causing the site to think that this is a new install (after activation)?
I've seen this behavior once before when updating the core and in that case the issue was a mis-match between the DB version in the PHP files and the DB.
Thank you, in advance.
Have you tried the steps I mentioned above?
https://toolset.com/forums/topic/update-from-2-2-9-to-3-3-4/#post-1865405
Since your are upgrade Toolset plugins from very old version, it might conduct unexpected result.
If you still need assistance for it, please provide your website database dump file in below private message box, you can put the package files in your own google drive disk, share the link only, I need to test it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/
The demo logs you provided above means you are installing a fresh WordPress installation in a old existed database, it is not upgrading Toolset plugins.
If you are going to migrate your website from one domain name to another, please check our document:
https://toolset.com/faq/how-do-i-migrate-a-wordpress-site-from-one-domain-to-the-other/
How do I migrate a WordPress site from one domain to the other?
If you are going to upgrade WordPress installation, please check WP document:
https://wordpress.org/support/article/updating-wordpress/
Thank you for the reply, and apologies for the delay in responding.
I'm afraid there is a bit of a miscommunication.
The alternative site, triplemonkeytail.com, is not a migration, it is a testing bed. A clone for experimentation.
And yes it is true that you would most commonly receive the "WordPress Already Installed" message in the case of a migration, but this was not one of those cases. Positive-feedback.com was and is an existing (production) site that was fully operational before the attempted upgrade and went back to being fully operational after de-activating the latest version of Toolset.
As mentioned earlier, I have seen this situation before, (when on sees the "WordPress Already Installed" message on an existing and working site). In that case, after a WP core update there was a mismatch in the DB version number between what is in the wp_options table and what is listed in the /wp-includes/version.php file.
This is not the situation in this case.
Any ideas you have would be most welcome.
Thank you in advance.
I am not sure what is the problem in your website, if you need more assistance to locate the problem, please provide your website database dump file in below private message box, you can put the package files in your own google drive disk, share the link only, I need to test it in my localhost, thanks
Thank you, but I am not authorized to give full access to the database. Is there an alternative?
Thank you.
You can provide a test site with the same problem, fill below private message box with the test site credentials + FTP access, also point out the problem page URLs. I need to test and debug it in a live website, thanks
