Skip Navigation

[Resolved] Update Cause Theme Issue

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by columD 3 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#2062963
96541524-dff9-40d6-a70c-06472c31acde.png

After updating Toolset, my theme template got altered.

How it should look like: hidden link

What it looks like after the update: hidden link
It added spacing around the page content, top, left, right, bottom.

#2063285

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Colum,

When I check on this it would appear that the block wasn't set to be full width.

Given that your other site is working I would recommend going through and checking the settings of the column block to see if it is setup the same as the test site with the update.

I managed to restore the full width by setting it back in the container block but i'm not sure what other setting is missing.

Thanks,
Shane

#2063287

Hi Shane,

Thanks for looking into it.

Do you know why the setting is altered after the update?

hidden link has the latest update and the styling was changed after...

#2063327

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Colum,

I cannot be sure why this occurred.

The only way to see what happens is if I can replicate the issue with a copy of the version of your site where the page is displaying normally.

What you can do is to provide me with a copy of the site so that I can perform the update there to see if the issue is replicable.
https://toolset.com/faq/provide-supporters-copy-site/

I've enabled the private fields for the duplicator package.

Thanks,
Shane

#2063367
#2063401

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Colum,

I was able to replicate the issue, however it may not be the latest version that is causing the issue as there were many changes to our blocks plugin from version 1.3.2 that you have to version 1.5.2

As well as these css isn't coming from Toolset it is actually coming from the Astra theme. The most we can do is to overwrite them to resolve the issue.

You can add this to the CSS section of you content template.



#primary {
    margin: 0 !Important;
}
.hentry {
    margin: 0 !important;
}

Thanks,
Shane

#2067901

My issue is resolved now. Thank you!