Hi Beda
It's now eight days since the first ticket lodgment and we honestly have no idea what the problem is. This is having a very real effect on my business.
I actually need to move forward with producing a working website on easybus.nz - I can't wait for 24 hours between ticket replies. I have already tried to create a staging copy with Siteground and there are too many tables - I can't waste even more time learning how to create a staging copy of my own.
So instead of fixing this can you please advise me on how to:
a) save the 300 records that I have so that I don't have to do data entry again,
b) advise to purge/wipe/cleanse Toolset so that I can start from the very beginning.
Kind regards,
Greig
You can choose from several approaches.
One is to export the content (the posts) with the native posts exporter of WordPress.
It already covers fields and all post data, usually, this is enough.
You can find it in Dashboard > Tools > Export.
If you need to export more complex data, like Post Relationships, you can use Toolset > Export/Import > Associations to import them somewhere and default WordPress Export as described above, to export them. For this you would use a CSV import:
https://toolset.com/documentation/user-guides/importing-content-from-csv-with-post-relationships/
To "purge" out the site of Toolset components, it depends on whether you want to keep the site or not. The easiest is to set up a new site if you want to purge to old, or, otherwise one has to remove the Posts, terms, fields, (this can be done in the GUI) but also settings, options, custom tables, made by Toolset.
I do not recommend manually cleaning only the "toolset" part, as that will not solve the problems since the problem is a unique mix of plugins issues, eventually themes, settings and/or server issues that play together.
We see this in the issues encountered with the user, or/and different things we see for each user.
In this case, either we need to analyse this locally as mentioned or if you prefer to purge this site, then it should be a fresh install - with this I mean, either a new single install and delete the current MS site or a new MS site and delete the current one.
There is technically little sense in picking the options and settings from the database manually and removing them, it is also sourced to even more issues.
