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[Resolved] Unable to install module – 403 error

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Greig Neilson 4 years, 7 months ago.

Assisted by: Minesh.

Author
Posts
#1329731

Is there someplace where I can download Toolset Modules?

I cannot get the Module Library to work as expected - when attempting to install a module I get a 403 error. My host has added the required php variable described here: https://toolset.com/documentation/user-guides/using-toolset-module-manager/

#1330053

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

There is no option to download the module. There is only option to install the module using module manager plugin. Your server must have all required settings there to work module manager correctly.

Do you see any other errors with server log?

#1330171

Hello Minesh, here is a sample error from the server logs:

[Tue Sep 03 16:23:09.018703 2019] [access_compat:error] [pid 7280] [client 121.98.200.218:53550] AH01797: client denied by server configuration: /home/kirstywa/public_html/sites4tradies.co.nz/wp-content/plugins/toolset-module-manager/library/install_module_library.php, referer: hidden link

#1330209

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This looks like your server is blocking the requested URL.

Can you please check the following Doc and check if that help you:
=> hidden link
=> https://stackoverflow.com/questions/10351167/apache-client-denied-by-server-configuration
=> hidden link

#1330249

Thanks, Minesh. The answer was hiding in the .htaccess file: php execution was being blocked by a security plugin.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.