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[Closed] Unable to edit archive page

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Shane 3 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#1760551

I am trying to create a new archive page, which I previously did for a different custom post type. The site allowed me to create a new page, but I am unable to edit it. Neither the "Edit with Block Editor" link nor the "Loop Wizard" buttons do anything. I also am unable to save the page after making changes from the backend or change Toolset's settings for whether to edit archive pages with the block or legacy editor (there is no option to save the changes and they do not persist if I navigate away).

This seems to be related to the latest WordPress update, but the issues persisted after updating the Toolset plugin (the plugin has not been updated in the staging site listed below, but the issue persisted in the main site after updating Toolset)

#1760625

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Filipe,

Thank you for getting in touch.

I tried to test this on the custom archive that is on your website but i'm able to edit the archive and save with no issue at all.
hidden link

Perhaps you can try replicating the issue and send me a link to the archive when the issue is replicated so that I can see what is happening.

Thanks,
Shane

#1763651

It does appear to be working fine on the staging site, but it is still not working correctly on the live site, even though I just created the staging site right before opening the ticket.

I could send you the login information for the live site, or I could recreate the staging site and see if the issue persists - which would you prefer?

#1763735

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Filipe,

If you can recreate it on the staging site that would be best, as this would indicate that the issue is replicable.

If you are not able to then you can provide the credentials for the live site.

Thanks,
Shane

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