[Resolved] Unable to download maps plugin

[Author]

Posts

[Erick Trujillo]

I am trying to: Download plug in

Link to a page where the issue can be seen:

I expected to see:

Instead, I got: Could not copy file. (/home/roomiesgratuito/public_html/wp-content/plugins/toolset-maps/toolset-maps-loader.php)

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - I checked with my test install and I do not able to reproduce the issue you are having with updating Maps plugin to it's latest official release version.

What if you try again now - do you still have same issue? If yes:
1)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

2)
Edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This produces a file error_log.txt in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, the www-data user).

After this is enabled, all errors that occur when using your website’s front-end and backend, are logged into that error_log.txt file. You should check the error log for more details about error you have.

More info:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

OR

If you have any urgency, simply upload the Maps plugin via plugins page.

[Minesh]

Adding my comment here to set correct status for this ticket.

[Erick Trujillo]

I edited the wp-config file and I get the following when trying to install the maps plugin.

Error Log:
[14-Dec-2017 01:17:10 UTC] PHP Warning: copy(/home/roomiesgratuito/public_html/wp-content/plugins/toolset-maps/toolset-maps-loader.php): failed to open stream: Permission denied in /home/roomiesgratuito/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 243
[14-Dec-2017 01:17:10 UTC] PHP Warning: copy(/home/roomiesgratuito/public_html/wp-content/plugins/toolset-maps/toolset-maps-loader.php): failed to open stream: Permission denied in /home/roomiesgratuito/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 243
[14-Dec-2017 01:36:46 UTC] PHP Notice: Trying to get property of non-object in /home/roomiesgratuito/public_html/wp-content/plugins/userpro/functions/template-redirects.php on line 25

Would it be possible to manually upload the .zip file? I tried searching for the toolset maps plugin in the plugins page, but I could not find it.Thanks for the prompt response.

[Erick Trujillo]

I fixed it!, thank you for pointing me in the right direction. After taking a second look at the debug info it had to do with a file permission. The debug information was very useful.