[Resolved] Ultimate Member Profiles Not Displaying if Toolset Views Plugin is Active

[Author]

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[rowlandA]

Hi - this issue was previously resolved by disabling cacheing of the page, but now the problem has returned and the cacheing status makes no difference. I have approved the administrator login credentials shown below, it should work now.

I am trying to:
Display User Profiles created by the Ultimate Member Plugin. This worked until three days ago. The profiles display again if I disable Toolset Views.

I expected to see:
A user profile - see screenshot
Instead, I got:
Page header and footer, no content

[Christopher Amirian]

Hi,

Welcome to Toolset support. I logged in to the website and tried the URL you shared:

hidden link

It shows page not found either with or without Toolset views. So I could not see the issue that you talk about.

May I ask you to ceck and give the correct URL so we can investigate?

Thanks.

[rowlandA]

Sorry about that Christopher! Try this link - I just checked and for me it demonstrates the issue.

hidden link

[Christopher Amirian]

Hi,

Thank you for the link. The issue that you are experiencing is because of a Content Template called "Template for Pages". If you go to WordPress Dashboard > Toolset > Content Templates and check that temnplate you will see it is empty and is assigned to all the pages.

I tested by adding something in the template, and I found the same content showed in:

hidden link

So basically, you need to remove that content template, and WordPress will detect the plugin template for that page.

Thanks.

[rowlandA]

Thanks! Great debugging.
I didn't add that Content Template - any idea how this happened?

[Christopher Amirian]

Hello,

Usually when you add a view, it also creates a content template automatically unless you explicity prefer to use the content inside view.

Maybe that was the issue, for now you can simply remove that content template and that should work ok.

Thanks