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[Resolved] types version 2.3.4 plugin Conflict resolution with wordpress update & BB child

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 1 reply, has 2 voices.

Last updated by Minesh 4 years, 6 months ago.

Assisted by: Minesh.

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#1635745

Tell us what you are trying to do?

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

Hi there! My name is Holly and in 2017 I built my website hidden link using toolset pro types version 2.3.4 and beaver builder pro with beaver builder child theme. It's been working great until Monday last week when I updated to the new WordPress version. Now I am unable to edit the site pages in my dashboard without deactivating the Types plugin. It seems there is a conflict and I would love some help to get it back up and running. My BB subscription has also lapsed ( I will buy if necessary) I had BB Pro with child theme. I have just bought toolset again but my question is. how do i proceed? I am concerned that a simple update will not simply resolve the situation. I have activated copies of Types, Toolset Maps, Toolset Views, I don't think blocks was a thing when I built the site so I may need a bit of help there? I have done a quick explainer video of the issue. hidden link

Any further info you require please just ask

Please get back to me.

Best regards, Holly

#1636991

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

The thing is that you are using really outdated version of Types plugin. The current Types plugin version is 3.3.10.

We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Can you please update Toolset plugins first and then get back to me if you have any further issues.

*** Please make a FULL BACKUP of your database and website.***
Please note that as you are using an outdated Toolset plugin, you need to update Toolset plugin manually:
- Please deactivate and delete all Toolset plugins
- Download the Toolset Types plugin from your account's page. You can download it using the following link:
=> https://toolset.com/account/downloads/

- Install and activate the Types plugin using the plugins page
=> https://toolset.com/faq/how-to-install-and-register-toolset/#installing-the-toolset-types-plugin

- Once Types plugin is installed, you can add other addon Toolset plugins:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed