[Resolved] Trying to install the plugin into word press

[Author]

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[craigF-2]

Tell us what you are trying to do? Install plugin into wordpress

Is there any documentation that you are following? Notes on the Toolset website

Is there a similar example that we can see? attached screen shots

What is the link to your site? hidden link

[Nigel]

What happens? You try to manually upload the zip file for Blocks on the Add New Plugins page, and you get the message "The link you followed has expired"?

That's unexpected, clearly.

Is there any progress before that message?

I would guess that the error is misleading, and you perhaps have an issue because of the PHP settings for upload_max_filesize or max_execution_time, though on a typical host neither should be an issue just to upload and install a plugin, even a fairly large one like Toolset Blocks.

Could you go to Tools > Site Health, open the Info page and open the Server tab.

What are the values for those settings?

Can you also check your debug.log?

If you haven't already, turn on the debug log by editing your wp-config.php file and change the line with WP_DEBUG like so:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

That will create a debug.log file in your /wp-content/ directory which you can examine in any text editor.

Try uploading the plugin again and then inspect the log. If you don't find the debug.log file it means it didn't generate any warnings or errors.

[craigF-2]

Hi

Here is the readout. Looks like a 2MB upload. Would this be the right field I am looking at. Debug is set to false.
`
### wp-core ###

version: 5.8
site_language: en_US
user_language: en_US
timezone: +08:00
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: false
multisite: false
user_registration: 1
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/ququ1278/public_html/wp
wordpress_size: 43.67 MB (45793002 bytes)
uploads_path: /home/ququ1278/public_html/wp/wp-content/uploads
uploads_size: 0.00 B (0 bytes)
themes_path: /home/ququ1278/public_html/wp/wp-content/themes
themes_size: 6.47 MB (6780262 bytes)
plugins_path: /home/ququ1278/public_html/wp/wp-content/plugins
plugins_size: 241.49 KB (247289 bytes)
database_size: 800.00 KB (819200 bytes)
total_size: 51.15 MB (53639753 bytes)

### wp-active-theme ###

name: Twenty Twenty-One (twentytwentyone)
version: 1.4
author: the WordPress team
author_website: https://wordpress.org/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, post-formats, post-thumbnails, menus, html5, custom-logo, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, custom-background, editor-color-palette, editor-gradient-presets, responsive-embeds, custom-line-height, experimental-link-color, custom-spacing, custom-units, widgets
theme_path: /home/ququ1278/public_html/wp/wp-content/themes/twentytwentyone
auto_update: Disabled

### wp-themes-inactive (2) ###

Twenty Nineteen: version: 2.1, author: the WordPress team, Auto-updates disabled
Twenty Twenty: version: 1.8, author: the WordPress team, Auto-updates disabled

### wp-plugins-inactive (2) ###

Akismet Anti-Spam: version: 4.1.10, author: Automattic, Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 8M
upload_max_filesize: 2M
max_effective_size: 2 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.38.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 5.6.40 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 128M
max_input_time: -1
upload_max_filesize: 2M
php_post_max_size: 8M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: true
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 10.2.39-MariaDB-cll-lve
client_version: 10.2.19-MariaDB

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/ququ1278/public_html/wp/wp-content
WP_PLUGIN_DIR: /home/ququ1278/public_html/wp/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

`

[Nigel]

That looks like the problem, the upload_max_filesize is tiny, at only 2Mb.

You may need to speak to your host about increasing that, that setting would typically be much larger, e.g. 1024Mb or more.

[Christian Cox]

Another noteworthy setting -

file_uploads: File uploads is turned off

If you are unable to upload any images in the Media Library, this file_uploads setting should probably be turned on. Also I thought I'd mention for a more immediate solution while you wait for your hosting provider's assistance, you can unzip the plugin archive and upload it directly to your server using FTP or your server control panel's file manager. Once unzipped, the plugin folder should be uploaded in the directory /wp-content/plugins/.

[craigF-2]

The file size, post file size and memory allocation all had to be increased . I used File size 128M postfile size 256M and memory allocation 386M to handle the plugin. I tried lower values but did not work.

My issue is resolved now. Thank you!