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[Resolved] Trying to add content to my ticket, but it doesn't seem to take

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Darcy Pleckham 4 years, 3 months ago.

Assisted by: Waqar.

Author
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#2187997

After adding content to my support ticket, my comments don't show up on the page.

Your upload an image doesn't support the image size of a screenshot, I tried a few time to upload a screenshot

Thanks,

Darcy

#2188473

Hi Darcy,

Thank you for contacting us and I'd be happy to assist.

Do you see any error or warning on the screen, when your comments are not saved/shown? In very rare instances, your posted reply can take a little while before showing in the support ticket, due to cache. If you'll refresh the page, the new reply will start showing.

In case you have a large screenshot or file to share, you can upload it to a third-party file sharing service like Dropbox, WeTransfer, Google Drive, etc and then share its link in the ticket.

regards,
Waqar

#2188949

My issue is resolved now. Thank you!