trying to add a cred form that edit post, but the "add shortcode" button is gray

This support ticket is created 8 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 8 years, 2 months ago.

Assisted by: Minesh.

Author

Posts

February 7, 2016 at 4:39 pm #365261

shirlyk

I am trying to: trying to add a cred form that edit post, but the "add shortcode" button is gray

I expected to see: the button in blue.

Instead, I got: gray button, which i can't click on in order to add.

February 8, 2016 at 4:16 am #365288

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

2)
Could you please check your browser's javascript console and check for any possible javascript errors.

3)
Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.