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[Resolved] Transfer license to new domain

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 18 replies, has 2 voices.

Last updated by robertK-8 4 years, 8 months ago.

Assisted by: Waqar.

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#1634191

Hi Robert,

Sorry to learn that the issue with the WordPress Archives persists.

I tested the latest duplicator package from your website again and can confirm that I see the output from the "Hersteller" archive correctly.

Did you get a chance to enable WordPress debugging on the server to look for errors or warnings on screens or in server's error logs?
( ref: https://toolset.com/forums/topic/transfer-license-to-new-domain/#post-1613961 )

While troubleshooting server related issues, this debugging information is critical and you can also consult your hosting support team to help you with this step.

Please let me know how it goes.

regards,
Waqar

#1634269

Hello Waqar,

I included the debugging and debug log. When calling the defunct page hidden link I get the following entry in the log. Don't know, if this is an error message?

[22-May-2020 07:41:38 UTC] PHP Notice: Trying to get property 'innerHTML' of non-object in /html/wordpress/htdocs/wp-content/plugins/toolset-blocks/embedded/inc/wpv.class.php on line 2225
[22-May-2020 07:41:42 UTC] PHP Deprecated: class-opengraph-image.php is deprecated since version WPSEO 14.0 with no alternative available. in /html/wordpress/htdocs/wp-includes/functions.php on line 4913
[22-May-2020 07:41:47 UTC] PHP Deprecated: class-opengraph-image.php is deprecated since version WPSEO 14.0 with no alternative available. in /html/wordpress/htdocs/wp-includes/functions.php on line 4913

There must be a difference between your server and mine. I installed the Duplicator package on 2 more different servers (different companies) and never got the proper output. Can you rad a problem in this log?

Kind regards, Robert

#1636881

Hi Robert,

While testing your website's clone on a couple of more servers, I noticed that issue is not reproducible, when using PHP version 7.3+.

Can you please request your web host to update PHP to 7.3+ and see if that fixes the issue?

regards,
Waqar

#1637061

My issue is resolved now. Thank you!