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[Closed] tooset types and blocks are leading to WSOD on WP 6.1.1

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 1 year, 1 month ago.

Assisted by: Minesh.

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#2569463

Tell us what you are trying to do?
Entire site is down with white screen after update to 6.1.1 I have identified the problem to the two toolset plugins, when they are deactivated the site reappears, but of course without their functions

What is the link to your site?
hidden link

#2569885

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I will require problem URL where I can see the issue as well as admin access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#2572549

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank you for sharing admin and FTP access details but unfortunately the FTP access details are not working at this end.

I'll require working FTP access details and then I will try to activate the Toolset plugins to see the error.

I have set the next reply to private which means only you and I have access to it.

The topic ‘[Closed] tooset types and blocks are leading to WSOD on WP 6.1.1’ is closed to new replies.