[Resolved] toolset views plugin is not added.

[Author]

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[syL5520]

Tell us what you are trying to do?
toolset views plugin is not added.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

[Waqar]

Hi,

Thank you for contacting us and I'd be happy to assist.

Do you get any error or warning, when you try to install or activate the Toolset Views plugin?

If not, you can turn on WordPress debugging on ( ref: https://wordpress.org/support/article/debugging-in-wordpress/ ) and let me know if any error/warning is shown on screen or in the server's error logs.

Note: If you've activated Toolset Blocks plugin, then it won't be possible to activate the Toolset Views plugin are they both offer the same features.

I hope this helps and let me know how it goes.

regards,
Waqar

[syL5520]

the error message " The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. " is shown. I'm really frustrated. I tried again after reset all homepage and added plugin only this toolset views but the error message also shown.

[syL5520]

I just you to test my site after I let you know the id, pw. Could you let me know your secret email address?

[Waqar]

Thank you for sharing the update.

Did you get an email in your admin account's inbox with more details about this error? When this message is shown on the website an email is usually sent to admin.

To troubleshoot this in more depth, admin access to the website's backend would be needed.

I'm setting your next reply as private so that you can share temporary admin login details securely.
( you can use any email address for this temporary admin account as I'll only need the username and the password )

[Waqar]

Thank you for sharing these access details.

Unfortunately, the website's front-end and the backend keeps showing the message:
"The site is experiencing technical difficulties."

Also, the FTP details that you've shared shows "550 PWD: Permission denied" in FileZilla.

To troubleshoot this, I'll suggest the following steps:

1. Please check the website's administrator's email inbox, for more details related to this message.

2. If there is no email, you can use FTP access or your hosting account's file management tool to disabled the Toolset Views plugin.

Here is useful guide on the topic:
hidden link

3. If you're finding these steps to recover the website difficult on your own, you can also consult your hosting support team, to assist you with the recovery.

Once the website's admin area is accessible, you can let me know through this ticket and then I'll be able to troubleshoot why Toolset Views plugin can't be used on your website.

[syL5520]

Hello. thanks your email. I disabled the toolset view plugin through ftp filezila. Then how can I set up the toolsetview plugin again? If I set up the plugin toolset view through add new plugin inside the website, the error mesagge again "" The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. "
I'm so busy to keep the date the site developing. Pls finsh me to this error problem and complete the customize field similar "realesate"

Also, where is the email box do you mean? Is it just my gmail? or anywhrer in your site when I login the tollset site.

[syL5520]

hi. i have been waiting your reply asap.! Thanks

[Nigel]

Hi there

Waqar has a holiday today, let me try and help.

I logged in to your website and I took a copy (you already have the All in One WP Migration plugin installed) and installed it locally. I activated Types and Views without problem, no errors.

One difference between my own site and yours is that I have the current WordPress version of 5.3.2 installed, while you have an older version. Can you update your site to the latest version?

Your site doesn't currently have either Types or Views installed, so I installed both, and activated Types, but I haven't activated Views yet.

I also tried to use FTP but had the same problem Waqar experienced.

When you activate Views, if it generates a fatal PHP error, WordPress would send you the "The site is experiencing technical difficulties" email, to the address registered as the site administrator, i.e. nine36@nine36.cafe24.com.

If you check that email address you should see emails which describe what the error is.

In any case, if you are able to use FTP you can turn on debugging mode by editing your wp-config.php so that the errors are written to a log which you can then inspect.

Edit your wp-config.php file like so (replacing the existing line that sets the WP_DEBUG constant):

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

When an error is generated that will be recorded in a debug.log file in your /wp-content/ directory which you can examine in any text editor.

So, with this prepared, try again to activate Views, and if it fails with an error, that error will be shown in the debug.log. Please paste the results here.

[syL5520]

Sorry, I tried everything but it didn't work. Pls refund. Thanks.

[Waqar]

Hi,

Sorry to learn that the issue still persists.

We'd be happy to investigate this issue further, but for that, we'll need the exact error/warning recorded in the admin email or in the server's error log.

In case you don't want to continue with this investigation and would prefer a refund, you can use the form at:
https://toolset.com/buy/refund-policy/

Please let us know if we can be of any assistance in keep using the Toolset plugins.

regards.
Waqar

[syL5520]

My issue is resolved now. Thank you!