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[Resolved] toolset views and search not working

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user's search filters are not working.

Solution:

In most cases this issue is caused by the filters missing their corresponding query filters in views.

To resolve this it is recommended to delete your filters and re-add them so that the correct query filters can be added.

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 8 replies, has 2 voices.

Last updated by GinaM9227 5 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#1176874
Toolset_error.jpg

I am trying to: The Custom Search and Views is not working. It was working a few days ago and I have made no changes but now the search options cannot be seen and there are no events showing.

Link to a page where the issue can be seen: hidden link

I expected to see: There were search options for Date, Category etc. and there were lists of events and a map showing.

Instead, I got: Blank

#1176898

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Gina,

I would recommend removing and re-adding your filters as sometimes errors may happen when you are adding the filters.

Thanks,
Shane

#1176905

That would be great, except that I paid a Toolset Contractor to build the Custom Search and Filters and I dont know how to do it. You are saying that I need to redo it and the money I spent would go to waste and I would have to pay again.
There has to be a way of making it work

#1176911

You are the worst support person I have had on this site.

#1176913

I need help from someone more helpful

#1176920

Please assign me to someone else. I still need help urgently

#1176923

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Gina,

I was under the impression that this was done by you.

It is standard debug procedure to remove all the filters and re-add them in their basic form. From what I can see the filters have custom css applied as well.

Now I was only made aware of the actual situation. I can continue to assist further on this issue and debug to see how best to resolve the filters.

"You are the worst support person I have had on this site." Is not a helpful response as it brings us no closer in solving your issue.

#1176935

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Gina,

The search should now be working.

It seems something was wrong with the original Events view so I created a copy of it and this view works fine.

Thanks,
Shane

#1176943

Thank you very much.