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[Resolved] Toolset updater not automatically checking for new versions

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by Chris 3 years, 9 months ago.

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#1933221
Screenshot_2021-02-04 Add Plugins ‹ CDS Co-operatives — WordPress.png
Screenshot_2021-02-04 Plugins ‹ CDS Co-operatives — WordPress.png

Hi,

I've noticed that available updates for Toolset plugins are no longer automatically showing in the plugins list. For example, on one site (hidden link) I have Types 3.4.5 and Views 3.3.5 installed. Updates are available for both of these, but are not showing in the plugins list, nor on the list of Toolset plugins at Add Plugins > Commercial. This is happening on a number of different sites.

If I manually click the Check for Updates button, the new versions are found, and appear on the main plugins list, but until recently I think this was happening automatically, without having to check manually.

Could you have a look at what's happening please? I've around 70 sites running Toolset, so I don't want to have to check them all individually for updates.

Many thanks,

Chris

#1933483

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Chris

This is expected.

When we publish major updates we release them to clients in phases, so that we can catch unexpected bugs or side-effects before they are released to all clients. Initially we started at 10%, increased to 25%, and then several issues were reported. We are working on fixing those before we roll the updates out to more users.

Clicking "Check for Updates" button should always work, but the automatic updates may take time depending on where your sites are in the queue.

#1933487

OK thanks for the clarification Nigel. I shall try to be more patient 😉

Best wishes,

Chris