Toolset Types results in JS errors & YouTube Showcase Pro shortcode not working

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Types plugin

This topic contains 6 replies, has 2 voices.

Last updated by davidC-50 4 years, 3 months ago.

Assisted by: Jamal.

Author

Posts

September 16, 2020 at 7:57 pm #1779301

davidC-50

I am trying to: Utilize Toolset and YouTube Showcase Pro together.

Link to a page where the issue can be seen: hidden link

I expected to see: Video Slider Gallery whereby I can select a video to display in main frame

Instead, I got: Video Slider Gallery is not working properly. Cannot select video to display in main frame. Enabling and Disabling "Toolset Types" plugin causes the issue

Note: I contacted the developers at YouTube Showcase Pro they noted that there are a lot of Javascript errors (which seem to originate with Toolset).

September 17, 2020 at 2:34 pm #1780187

Jamal

Hello and thank you for contacting the Toolset support.

I understood that when Toolset Types is active, the "YouTube Showcase Pro" feature breaks, right?

I am not familiar with this plugin, please record a short video, when you can demonstrate:
- How you are building the page?
- How you use the "YouTube Showcase Pro" feature?
- How does it work when Toolset Types is deactivated?
- How does it break when Toolset Types is activated?

I confirm that the credentials to your website are working, but I am a bit lost on what's the real issue here. Please provide the above details and I'll do my best to help.

September 17, 2020 at 9:19 pm #1780641

davidC-50

Hi,

Here is a screencast demonstrating the issue. It definitely seems that Toolset interferes with the Video slider gallery.

Also, I am NOT able to get Divi editor working for the video content type nor a custom content type added by Toolset.

Here is a link to a screencast of the issue with Video Showcase: hidden link

Is there a way to look at the JS errors to determine the issue?

Thanks,
David

September 18, 2020 at 11:01 am #1781415

Jamal

Hello David,

Unfortunately, I am not able to view the video, I suspect that it is still private and not yet listed. Check this screenshot hidden link

I can see the following errors on the console, but I can't interpret them to get to the bottom of this issue.

Please make the video available so I can better understand this issue.

If we reproduce this issue on our platform in a clean install, it will prove that's a general compatibility bug and I'll be able to escalate it to our 2nd Tier. Let me know if you would like to help with that and I'll create a new installation on our platform.

September 18, 2020 at 3:35 pm #1781713

davidC-50

Hi Jamal,

Can you view the video now? hidden link

Best,
David

September 18, 2020 at 5:21 pm #1781781

Jamal

Sorry David, but the video is still not public or at least unlisted so I can be able to view it. Check this article, it may help hidden link

September 22, 2020 at 2:19 am #1784979

davidC-50

My issue is resolved now. Thank you!