Toolset Types and Views plugins are blocking Elementor popup

This support ticket is created 2 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Views plugin

This topic contains 5 replies, has 2 voices.

Last updated by peterV-10 2 years, 4 months ago.

Assisted by: Luo Yang.

Author

Posts

September 20, 2022 at 7:14 pm #2461717

peterV-10

I'm using WP 6.0.2 on PHP 7.4, Elementor 3.7.7., Elementor Pro 3.7.7., together with Toolset Types 3.4.16 and Toolset Views 3.6.3.
I notice that my Elementor "Animated Headline" doesn't work anymore, as well as calling an Elementor popup.
I tried disabling the plugins one by one and switching to a default theme: it only works again when I disable the 2 Toolset plugins.
Next I downloaded and installed Toolset Types 3.4.14 and Toolset View 3.6.1 to test, but no use..
How should I proceed to solve this?
Thank You.

September 21, 2022 at 6:22 am #2461915

Luo Yang

Hello,

Did you get any PHP/JS debug logs from your website?

Since it is a compatibility issue, and I don't have a copy of Elementor Pro plugin, can you reproduce the same problem in below test site:
hidden link

I need to test and debug it in a live website, thanks

September 21, 2022 at 6:32 pm #2462449

peterV-10

Hi Luo,
Is it an option to provide you with a temporary admin account on the website itself, together with FTP-access?
This way you can check it in the live situation.
(I'll make sure to have a backup beforehand:)
Let me know how to send you this in a private conversation.
And.. thank you for your help!

September 22, 2022 at 2:22 am #2462669

Luo Yang

OK, please provide your website credentials + FTP access in below private message box, also point out the problem page URL, where I can see the problem of your screenshot, thanks

September 23, 2022 at 2:34 am #2463335

Luo Yang

Thanks for the details, I can login into your website and see the problem.

It seems your website plugins/theme does not support Bootstrap framework, I have done below modifications in your website:
1) Dashboard-> Toolset-> Settings-> General,
In section "Bootstrap loading", switch from option "Toolset should load Bootstrap 4" to:
This site is not using Bootstrap CSS
So Toolset plugins won't load Bootstrap CSS/JS files

2) Test it in frontend:
hidden link

It works fine, please check if it is fixed, thanks

September 23, 2022 at 6:25 am #2463415

peterV-10

Disabling Bootstrap in the Toolset Settings was indeed the solution.
However, I DO use Bootstrap in the website, so I added the link to Bootstrap in the header of the pages, and changed the Toolset Settings to "The Theme or another plugin is already loading Bootstrap 4".
Now the Elementor popups work, and the Toolset Views that are using bootstrap (for the loops) are working as well.

Cheers.